We recognise that your privacy is important and we are committed to protecting the Personal Information that we collect from you.

This Privacy Policy outlines the types of Personal Information that we may collect, how that Personal Information will be used, disclosed, transferred and stored and sets out the measures that we take to comply with the Privacy Act.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to Holiday Paradise and the associated businesses outlined above. We do not make any representations about third party websites that may be linked to our websites.

Holiday Paradise Pty. Limited, Holiday Paradise Broadbeach Pty. Limited and its associated entities (collectively “we” or “s”, “our”) including but not limited to Holiday Paradise or Holiday Paradise Broadbeach manage Personal Information in accordance with the Australian Privacy Principle set out in the Privacy Act 1988 (Cth) ("Privacy Act”).

Collection

We will only collect and hold Personal Information about you that is reasonably necessary to undertake our business activities and functions, or as otherwise permitted by law.

Why we collect Personal Information:

We may collect your Personal Information for one or more of the following reasons:

  • providing our products or services to you;
  • to assist with your queries;
  • processing a booking or application that you have made;
  • acting as your agent if you request us to do so;
  • for surveys, direct marketing, promotions or competitions;
  • facilitating our internal business operations, including the fulfilment of any legal requirements; and
  • analysing our services and customer needs with a view to developing new and/or improved services.

How we collect your Personal Information

We generally collect Personal Information directly from you, through the use of any of our standard forms, over the internet, via email, via SMS message, via booking platform or through a telephone conversation with you. We may also collect Personal Information from third party contractors or agents who provide our products and services on our behalf.

To whom may we disclose your information?

We may disclose your personal information to:

  • our employees, contractors, and employees or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators,
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
  • any organisation for any authorised purpose with your express consent.

Is your personal information secure?

We implement all necessary measures to protect your personal information against unauthorised access, alteration, or disclosure. When your information is no longer required we securely destroy it from our systems.

Does your personal information leave the country?

We do not send personal information outside the country unless to do so is authorised by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you access your personal information?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Can you complain about a breach of your privacy?

You may lodge a concern or complaint with us by emailing support@holidayparadise.com.au. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: https://www.oaic.gov.au/