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**TERMS OF USE** > - **CHECK-IN TIME** - From 3PM - **CHECK-IN OFFICE ADDRESS** - <i class="fa fa-map-marker"></i> Shop 51, Centre Arcade, 16 Orchid Ave, Surfers Paradise, QLD 4217 - **EXPRESS CHECK-IN** - Express and contactless check-in at our reception office. # **Check-in** - All check-in is conducted at **Holiday Paradise reception office**. - Reception office - **<i class="fa fa-map-marker"></i> [Shop 51, 16 Orchid Ave, Surfers Paradise, QLD 4217](https://goo.gl/maps/R55L9WYYdRNWx6sN6)** (next door to Hilton car park entrance, upstairs of Centre Arcade). - **PLEASE NOTE** - The reservation holder MUST present a **valid government-issued photo ID** and the **bank card** which was used to pay this booking at check-in for security and identity authentication. ** Pre check-in parking - Mark Car Park across the street offers half-hour free parking.* [image:940 align:left] # **Pick up your key(s)** - A PIN code will be sent to you after online verification of your **Photo ID** and **credit card**. - PIN first **2** digits - lockbox box no. - PIN next **6** digits - password [image:1126 align:left] # **Hotel Entrance** - Soul Residence entrance is at **<i class="fa fa-map-marker"></i> 8 The Esplanade (Peppers Soul), Surfers Paradise, QLD 4217** [image:1147 align:left] [image:1146 align:left] # **Parking (with Room swipecard)** - Your apartment includes **ONE** complimentary car space in the Soul Residents Parking basement below your apartment. (Height Limit 2.2m) - Soul Parking address: **<i class="fa fa-map-marker"></i> 8 The Esplanade, Surfers Paradise QLD 4217** - Drive directly into the carpark of Soul, use the fob/swipecard to get into the gate - Follow the blue line and sign to SOUL RESIDENT and GUEST PARKING (left lane) - Use the fob/swipecard to activate the gate and drive down to B2/B3, park in the allocated spot **`WARNING! Car not parked in allocated spot risks being towed away at your own cost`** [image:1128 align:left] # **Alternative Commercial Parking (Fee applied) ** - __Mark Car Park__ - across the street offers 15 minutes free parking and under $25 per night. - __Bruce Bishop Car Park__ - nearby offers an affordable $2.70 per hour. - __Cypress Avenue Carpark__ - Outdoor for large vehicles, $5 daily. **Policy and fee of above car parks may change. Your discretion is advised.* # **Express Checkout** - The latest checkout time is by ** 11 AM**. - Simply return all swipecards/keys to our office and drop them into the **KEY RETURN BOX** at the door of our office. **If you drive, please use the swipecard/fob to exit the car park first.* [image:872 align:left] # **Terms & Conditions** - T&Cs apply to your stay - [Holiday Paradise Terms & Conditions of Occupancy](https://www.holidayparadise.com.au/terms) - Kindly note: All bookings made with Holiday Paradise are subject to these T&Cs and the person making the booking will be deemed to have accepted these T&Cs on behalf of all persons who will be staying at the related property(s) under the booking once any payment is made in relation to the booking.