A.Nikola · Australia
29 Sep, 2025
3.0
Joey79, nz
Reservation Number 4705291832
Sep 28, 2025
Basic categories
Staff
2.5
Cleanliness
2.5
Location
10
Facilities
2.5
Comfort
7.5
Value for money
2.5
Additional categories
Bed rating
7.5
Nothing short of disappointing, room not what we booked.
The location
False advertising. We booked 3 bedroom Oceanview suite, one room didn't even have a window. The room itself was fine, just not what I booked. The place was NOT luxury. Dirty vacuum, broken dishwasher, hair on towel, food on balcony, hardly any windows in the bedrooms, plastic dessert bowls, no spare towels, light bulbs out in bathroom, range hood not working the list goes on.. Customer Services were pretty hopeless to fix my complaints sending someone multiple times to sort smelly water is dishwasher, when it needed to be fixed properly. This made our room smell. I had to buy an air freshener. I'm still waiting to hear when the professional will come and look at it. I didn't pay thousands to be washing my dishes for the week.